Education Center > Phishing Scam

Phishing Scam

 

TELEPHONE PHISHING SCAM


The First National Bank of Wyoming has been informed that several of our customers as well as non-customers have received what appear to be, automated telephone calls telling them their First National Bank of Wyoming Debit Card(s) have been limited to “Online Access Only” or that their card(s) have been “Blocked” etc.


THIS IS A TELEPHONE PHISHING SCAM. PLEASE DO NOT PROVIDE ANY INFORMATION REGARDING YOUR FIRST NATIONAL BANK OF WYOMING DEBIT OR ATM CARD OR ANY OTHER PERSONAL OR CONFIDENTIAL INFORMATION REGARDING YOUR ACCOUNTS WITH US.


The automated message requests the call recipient to “Press 1” to reach our Security Department where they are to enter their 16 digit card number into their telephone key pad. Once this is entered, the scammers are then requesting the cards Personal Identification Number (PIN). The scam artists are attempting to obtain customer card numbers and PIN’s in order to gain access to customer accounts via ATM’s or Point of Sale Purchases. Again, please do not provide this information to anyone requesting this information via the telephone or by email.

If you received this Phishing telephone call and did provide your Debit Card account number and/or PIN to the caller or any other personal account information, please contact us immediately at 302-697-2666 or at 302-398-3232 or Toll Free at 866-730-2244, Monday – Friday 8:30 A.M. – 5:00 P.M. so that we can take preventive measures to protect the security of your Debit Card(s) and ensure your account is secure.

After hours, please call 800-863-5945 for Star ATM Cards or 800-847-2911 for Visa Debit Cards to secure these cards if you did provide information to these scam artists.

If you received this call and are not a First National Bank of Wyoming customer, we suggest, as a precautionary measure, you make contact with your financial institution and verify that your account is secure with no unauthorized activity being attempted against it.

The First National Bank of Wyoming would never request card or account information or PIN numbers from customers. In many cases, Phishing scams, whether by phone or through emails, attempt to gain personal information from the call or email recipients such as:

* First and Last Name
* Debit Card or ATM Card Number
* Debit or ATM Card Personal Identification Number (PIN)
* Date of Birth
* Social Security Number
* Account Number and/or Account Type

Customers must take every precaution to know with whom they are dealing with whether online or via the telephone. If you are unsure, please hang up on the caller or cancel your online session immediately. Please make contact with us and inform us if any of your information was provided during the call or session.

If you have any questions or concerns regarding the information provided in this alert, whether you are a customer of First National or not, please don’t hesitate to Contact us.

Thank you for choosing The First National Bank of Wyoming for your banking and financial needs.

Copyright 2014 The First National Bank of Wyoming All Rights Reserved

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